Tailored Training and Facilitation

Our tailored training and facilitation sessions are perfect if your organisation:

  • Wants to deliver training across an entire organisation or team
  • Requires bespoke or in depth training that goes beyond the learning outcomes of our free sessions
  • Is looking for training that is tailored to demonstrate best practice in your specific area of work
  • Wants to increase staff and volunteer engagement with the training and create a safe space in which to ask questions
  • Falls outside of the eligibility requirements for attending a free multi-agency training session

Our training and facilitation can be tailored to cover a range of topics so if you can’t see what you’re looking for then get in touch to discuss your needs. Email connect@connectedvoice.org.uk or call 0191 232 7445


Our core recommended training

Equity, Diversity and Inclusion: putting it into practice

The training will enable participants to understand the meaning and purpose of equity, diversity and inclusion (EDI) and make practical changes in their organisation to achieve better delivery of services. The focus is on beneficiaries and service delivery, but also touches on trustee and staff diversity.

Learning outcomes: By the end of the session you will have

  • Had an opportunity to explore how you can further your organisations values, policies and practices to create a culture of inclusion
  • A refresher on the legislative context and your duties within it
  • An understanding of why EDI is a legal and moral imperative due to the impact of micro and macro inequalities
  • An understanding of how to find out who your beneficiaries are using relevant data sources
  • Identified some priority actions to make practical steps to ensure your organisation’s commitment to EDI is put into practice

Who for: This course is suitable for those with or without significant experience of identifying EDI priorities and action-planning. The session is perfect for staff, volunteers and trustees who are committed to embedding EDI into their organisation.

Quality assurance: Connected Voice continually strives to improve EDI across the organisation. We are an Investors in People accredited workplace and our services have received national quality awards such as the Advocacy Quality Performance Mark. This course brings our first hand knowledge and experience of what it means to successfully embed EDI in an organisation.


Introduction to Safeguarding

Please note this training is also available as a free multi-agency session (limited to two spaces per organisation) as part of the Safer Culture North East partnership. See our training and events page for the latest available dates. A tailored training session is ideal for an organisation or department-wide session.

Learning outcomes: This session covers the key issues around safeguarding adults and children that charities, community organisations and social enterprises need to know about. By the end of the session attendees will learn how to recognise and report abuse or harm, understand the importance of responding to safeguarding concerns and feel able to begin making safeguarding part of day-to-day activities.

Who for: Introduction to Safeguarding is perfect for new staff and volunteers, those in need of a refresher, or as an organisation-wide session delivered once you have introduced or updated your Safeguarding Policy. Remember our team can assist with your policies too.

Quality assurance: Connected Voice is part of the Safer Culture North East partnership and a member of the Newcastle Safeguarding Children and Adults Boards and Gateshead Safeguarding Adults Board.

“Working with Connected Voice has been invaluable. We’ve been able to organise our group ready for the next step. The safeguarding training was incredibly insightful and has given us more information than we thought we needed and this goes for all the training we’ve attended so far. Every single one has been educational and chilled out with no pressure and has also connected us with so many other wonderful groups and charities” Beki Eaton, LGBT+ Northern Social Group

Get in touch about Safeguarding Training


Cultural Competency: working with ethnically minoritised communities

Our popular Cultural Competency training is funded and developed for health services in Newcastle but we recognise that there are a huge variety of services where it can prove valuable. That’s why we’re now offering a tailored training package for organisations of all shapes and sizes.

Learning outcomes: through a combination of activities and discussion, attendees will question what do we mean by culture? They will learn about who our local communities are, develop skills to identify barriers to accessing services, recognise good practice, and feel more confident in working with different communities.

Who for: this session is ideal for staff and volunteers that have a public facing role or for those who want to better engage with local communities for the purposes of research and project development.

Quality Assurance: Connected Voice Haref has developed and delivered this training for three years to over 300 people. The training has been developed in partnership with the Haref Network so it is directly informed by those with lived experience.

“Fab training, really relevant, easy to follow, fun and interactive.”

Get in touch about Cultural Competency Training