Cultural Competency Training

We offer two distinct Cultural Competency training sessions; one that is tailored to your organisation's services and one that is specifically aimed at practitioners in health settings (see below). For information about our tailored service please visit our page about tailored training.

Debra Lagun presents health inequalities training

Cultural Competency: Working with ethnically marginalised communities in health settings

Our cultural competency training is funded by Newcastle Public Health team and informed by the experiences of people from local communities through the Haref Network. It is free for health and wellbeing practitioners delivering services in Newcastle upon Tyne who wish to improve their reach of services with ethnically marginalised communities. These multi-agency sessions, delivered on Zoom, will enable participants to connect with and deliver effective services to people across marginalised communities. The sessions are 2 hour 30 minutes long with interactive exercises, videos and discussion points to take back to your organisations.

Learning outcomes

Through a combination of activities and discussion, participants will:

  • Explore what do we mean by culture?
  • Understand the diverse and intersecting characteristics of local communities
  • Develop skills to identify barriers to accessing services
  • Recognise good practice
  • Feel more confident in working with different communities

After the session we provide a resource sheet with information to follow up and a post-session questionnaire to take the learning from the session and put it into practice.

Quality Assurance

This training has been commissioned and approved by Newcastle City Council Public Health. Connected Voice Haref has developed and delivered this training for four years to more than 600 people from health organisations including Cumbria Northumberland, Tyne and Wear NHS Foundation Trust, St Oswald's Hospice, North East and North Cumbria NHS Integrated Care System, West Road Medical Centre, Mental Health Concern, Diabetes UK, MacMillan Cancer Support, Newcastle University School of Pharmacy and North East Ambulance Service NHS Trust.

Cumbria Northumberland Tyne and Wear NHS Foundation trust logo  MacMillan Cancer logo  St oswalds hospice logo     NENC ICS logo     Diabetes UK


The training made us think of things we hadn’t thought of. It was interactive and people took part. It was run professionally and smoothly.

Information and booking

See all upcoming sessions in our programme of training or book directly through Eventbrite for the one of the following sessions:

Wednesday 20 March 0930 to 12 noon Book

Thursday 2 May 1300 to 1530   Book

Tuesday 4 June 0930 to 12 noon Book

Future monthly dates can be found in our training calendar as we have moved to a website booking form from February.  Contact for more information.

Not eligible for the free training but still interested?

We deliver paid for sessions of Cultural Competency training for organisations outside of Newcastle and you can benefit from a discount when your organisation signs up to become a Haref Ally. You may also be interested in our tailored Cultural Competency training that is suitable for organisations of all shapes and sizes, not just those delivering health services. Contact for more information.

It was about getting people to think about their own cultures, and making them feel comfortable about discussion around health inequalities. There was a video of a person talking about their experience of being in a minority. That really set the tone for the session, Straight away that broke down barriers