Effective Communication and Active Listening

This tailored training course is delivered by our Advocacy team and draws on the key communication principles used by our expert team throughout their work.

The aim of this course is to focus on communicating with people who use your services. Participants will explore the benefits of good communication and active listening and gain an understanding of the importance of this for individuals accessing their services.

Learning outcomes: Through this course, participants will have a greater ability to:

  • Identify strategies to overcome communication problems
  • Identify and develop active listening skills
  • Support people to have their voices heard
  • Learn basic skills for working with interpreters
  • Better meet the needs of people from diverse communities

Who for:

This course is suitable for advice workers, support workers, service navigators, legal advisers, housing officers, social workers, community workers or anyone working in a supportive role with individuals.

Delivery:

Our Effective Communication and Active Listening training is three hours long.

The session can be delivered online or in person, either in-house or within our fully accessible premises at One Strawberry Lane.

Quality assurance:

Our Advocates have been supporting individuals with communication needs since 1996, including people who:

  • Have hearing and other sensory impairments
  • Have processing and concentration difficulties
  • Have non-verbal communication
  • Have learning disabilities
  • Do not have English as a first/main/fluent language
  • Need interpreters and British Sign Language interpreters

Book now

Contact Claire Taylor to discuss your bespoke training needs and to book this course for your organisation.

We occasionally run multi-agency courses for individuals to book onto. Contact Claire to find out more and get notified of any upcoming dates.

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This module can also be taken as part of our wider Social Justice Champion training.

Connected Voice also offers bite-sized ‘lunch and learn’ sessions on a variety of topics, including:

  • Effective communication and active listening
  • Being assertive and effective negotiation
  • Managing emotions and responding to behaviours people find challenging
  • Understanding mental health and keeping well