Effective Communication and Active Listening

When the person we’re supporting has communication needs, how can we communicate with them? How can we be sensitive listeners, and how can we know if we’ve been understood?  

Recommended for  

This training is for everyone working in a supportive role. It’s especially useful for-  

  • Advice workers  
  • Support workers  
  • Legal advisers  
  • Service navigators  
  • Housing officers  
  • Social workers  
  • Community workers  

Duration

3 hours 

This module can also be taken as part of our Social Justice Champion training, which lasts 12 hours.

Learning outcomes

Improved ability to-  

  • Overcome communication problems  
  • Listen actively and effectively  
  • Support people to have their voices heard  
  • Meet the needs of people from diverse communities  
  • Work well with interpreters  

Quality assurance 

Our Advocates have been supporting individuals with communication needs since 1996, including people who:  

  • Have hearing and other sensory impairments  
  • Have processing and concentration difficulties  
  • Have non-verbal communication  
  • Have learning disabilities  
  • Do not have English as a first/main/fluent language  
  • Need interpreters and British Sign Language interpreters. 

Delivery:

The session can be delivered online or in person, either in-house or within our fully accessible premises at One Strawberry Lane.

 

Book now

Contact Claire Taylor to discuss your bespoke training needs and to book this course for your organisation.

 

You might also like: