Conflict Management training

Event venue: One Strawberry Lane, Newcastle Upon Tyne, NE1 4BX

Are you a VCSE organisation who interacts with the public or may be faced with difficult interpersonal situations with your beneficiaries?  This Conflict Management workshop with SAFE looks at verbal & non-verbal communication, how to ‘spot the signs’ as a situation begins to escalate, de-escalation techniques and the legalities around self-defence. This session will equip you with tools to help minimise the risk of conflict.

The session will also raise awareness of the impending Martyn's Law (the Terrorism (Protection of Premises) Act 2025), as it officially comes into force in Spring 2027.  We will look at the upcoming changes required for venues to prepare and respond in the event of a terror attack.

 The workshop will cover:

• Managing difficult interpersonal situations
• Learn different conflict‑management styles
• Identify early warning signs of escalation
• Verbal and non‑verbal communication
• Reduce risk & practice de‑escalation techniques
   

You can only book one place for yourself. If a colleague wants to attend, they will need to book separately themselves. This training is limited to a maximum of 2 people per organisation. When you book, please ensure that you give us all the essential information requested so that we know your registration is genuine. 

Our training and events are funded from a variety of sources, allowing us to offer them for free to eligible organisations. Please check the eligibility requirements for each session before signing up, as this varies from course to course. If your organisation is not eligible for a free session you may be interested in one of our tailored training packages. 

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Attendance and value Our staff dedicate significant time and resources to create and deliver an excellent range of training and events free of charge. We ask that you make an effort to prioritise attending our training once you have registered, and let us know as soon as possible if there is a barrier to you attending.  

Accessibility Please let us know in advance if you have any accessibility requirements that would help you get the most out of this session. We will do everything we can to accommodate them.