Hate Crime and Anti-Social Behaviour Strategies

This tailored training course is delivered by our Advocacy team and draws on the latest research they have been involved in with Durham and Northumbria Universities.

The training also incorporates the use of the new Hate ID App to understand the impact of hate crime, repeated hate relationships, and how to address and seek support for victims.

Our Hate Crime Advocacy Service and related work is made possible by funding from the Office of the Police and Crime Commissioner for Northumbria.

Organisational outcomes: 

• Effective frontline staff who are better equipped to address customer's additional needs.
• Improved customer service experience, with the aim of reducing complaints.
• Improved engagement with local communities.
• Consistent organisational approaches for staff and customer safety.
• Improved record-keeping practices.
• Progress towards EDI strategic action.
• Staff who feel confident to de-escalate potential complaints.
• Increase customer satisfaction overall.

Learning outcomes:

Through this course participants will gain greater confidence in:

• Understanding and meeting customer's additional needs.
• Taking a holistic approach to risk management strategies that identify vulnerabilities.
• Understanding the needs of diverse communities.
• Engaging meaningfully with your local ethnically marginalised communities.
• Understanding community-based tension and strategies to tackle Anti-Social Behaviour (ASB).
• Understanding the range of hate crimes that exist, and the impact of repeated abuse in hate relationships.
• Using the Hate ID App to identify hate crime and explaining the support available to report a crime, challenge or complain.
• Finding solutions with victims of hate crime and ASB that empower them and help them recover.

To find out more about the Hate ID App, see here.

Who is this training for?

This course is designed for staff working for organisations that support individuals over the age of 18. This could include frontline staff in housing, adult social care, health and criminal justice, as well as community workers, job coaches, legal advisers, service navigators, or anyone working in a supportive capacity with individuals who may tackle anti-social behaviour on a day-to-day basis.

Book now

Contact Claire Taylor to discuss your bespoke training needs and to book this course for your organisation.