Families Through Crisis

Families Through Crisis works with families in Newcastle who would not ordinarily seek support and who are experiencing crisis and hardship. The service is delivered in partnership:

  • Specialist welfare rights advice, delivered by the North East Law Centre
  • Advocacy to help families have their voices heard and access services, delivered by Connected Voice Advocacy
  • Emotional and practical wrap around support to address everyday issues, such as housing, food, fuel and other essentials, delivered by Changing Lives


The project aims to:

  • Provide emotional and practical wrap around support to address everyday issues and prevent crisis.
  • Increase families’ personal capacity to seek help and support in preventing future crises in the long-term, assisting them to gain timely support in the short to mid-term.
  • Helping families better understand their rights when accessing public services, what they need to achieve a basic standard of living and access to essential services (Social Protection), and where to get advice and support.

Target groups

The ongoing Covid-19 emergency has disproportionately affected people on low incomes, those suffering poor mental health, and the vulnerable including victims of domestic abuse and migrant communities, plunging them into further crisis. This project will therefore now focus on the following client groups:

  1. Families from Black, Asian and Minority Ethnic communities in general
  2. Families from the Roma community specifically, many of whom do not engage with services due to lack of trust.
  3. Families with members with mental health problems, linking them with project partners to help them get access to mental health services.
  4. Women, men and people from LGBTQ+ communities including victims of domestic abuse, single parent households with a focus on the family.
  5. People with no recourse to public funds, mostly women who often require support to vary the conditions of visa.
  6. Those adversely affected by the impact of COVID-19 on their employment, especially in the catering and hospitality sectors, who are likely to have multiple needs.

Drop-in Advice sessions take place weekly at:

  • Riverside Community Health Project: Mondays 9:30am -12.30pm 
  • West End Women and Girls: Wednesdays 9am -11am
  • Pottery Bank Community Centre, Thursdays 10am - 12noon 

“You were the first person in a long while, in any official capacity, to truly want to help me and it made the world of difference.”

Making a referral

To find out more about this service and find out how to make a referral for yourself or someone else, please download this: Families Through Crisis leaflet.